Refund Policy

Our Commitment

At VoxResume, we stand behind the quality of our AI-powered resume generation service. We want you to be satisfied with your resume. If you're not happy with the result, we offer a seven-day satisfaction guarantee, subject to abuse and fraud review.

Refund Eligibility

You are eligible for a full refund if:

• •You request a refund within 7 days of your purchase date
• •You are not satisfied with the quality of your generated resume
• •You experienced technical issues that prevented you from using the service, after we verify the failure path

How to Request a Refund

To request a refund, follow these simple steps:

Processing Time

Once we receive your refund request, we aim to process it within 3-5 business days. The actual time for the refund to appear in your account may vary depending on your payment provider and financial institution. Typically, you'll see the refund within 5-10 business days after processing.

Refund Method

All refunds are processed through Stripe, our payment provider. Refunds are credited to the same payment method used for the original purchase. We are unable to process refunds to a different payment method.

Exceptions

While we strive to be generous with our refund policy, we review requests for abuse and reserve the right to deny refund requests in cases of:

• •Requests made more than 7 days after purchase
• •Evidence of service abuse or fraud
• •Multiple refund requests from the same user

Technical Issues

If you experienced technical difficulties that prevented you from creating your workspace, generating your resume, or downloading files, contact us immediately. We review the relevant logs and account state, then either resolve the issue so you can receive the service or process a full refund for a verified technical failure.

Questions?

If you have any questions about our refund policy or need assistance with a refund request, please don't hesitate to reach out: